eDDA set up | Fund Management | Customer Service

1.How can an eDDA instruction be set up?

1.1. Login to POEMS Web

1.2. Go to main page, and select "eCheck".

edda in poems

1.3. Go to the tab named “Fund Trf. or Confirm Deposit”, select eDDA in the dropdown menu.

edda in poems

1.4.Under the tab named "Apply Service", select “Add New”

edda add en

1.5.Fill in the form, read and agree with terms and conditions.

edda application

1.6. After confirming details input are correct, please enter PHK KEY.

phk key

1.7. Press "OK" to submit an eDDA request. This may take around 1 minute, please DO NOT close or refresh the tab.

1.8. A new record will be shown in the table under the tab "Apply Service". Please pay attention to the "Status":

Active	The eDDA has been set up successfully, you may now start making a deposit through eDDA to your Phillip account.
Pending	The instruction will be effective shortly(Subject to the processing time of designated bank). Please wait patiently.
Reject	The eDDA cannot be set up, please try it again or contact Customer Service Department at 2277 6555 for more information.
Cancel	The eDDA has been cancelled.

2.How to make a deposit through eDDA?

2.1. Please make sure the payment bank you wish to debit from, has a green "Active" status under "Apply Service" tab. If not, please visit Q1.

edda active en

2.2. Under tab "Deposit Money", press "Add New"

eddi deposit add new

2.3. Fill in the form

eddi fill in en

2.4. After confirming details input are correct, please enter PHK KEY

phk key input en

2.5. Press "OK" to submit a request for depositing money. This may take around 1 minute, please DO NOT close or refresh the tab.

2.6. A new record will be shown in the table under the tab "Apply Service". Please pay attention to the "Status":

Active	The amount has been deposit to Phillip successfully, you may now start trading with the new money (The amount will reflect in HK Stock > Teletext > Position > Fund Trf).
Pending	The deposit is on its way, please wait patiently.
Reject	The deposit cannot be transferred to Phillip, please try it again or contact Customer Service Department at 2277 6555 for more information.

status